Apple

HR Helpline Advisor - German speaking

Online seit
22.11.2018 - 08:52
Job-ID
SW-2018-11-21-220356
Jobtyp
Absolventenjobs

Job-Beschreibung

Apple is a place where extraordinary people gather to do their best work. Together we create products and experiences people once couldn’t have envisioned - and now can’t imagine living without. If you’re excited by the idea of making a real impact, and joining a team where we pride ourselves in being one of the most diverse and expansive companies in the world a career with Apple might be your dream job… Just be prepared to dream big.

Apple are currently recruiting for a HR Helpline Advisor fluent in German and English, supporting multiple countries in EMEIA, this is an exciting role to join a growing dynamic and focused team within the Apple business. This position is based in Cork, Ireland.

 

Key Qualifications

  • To apply for the position, you should have:
  • Human Resources experience is essential, and where possible customer contact centre experience
  • Flexibility to work varied shifts on a 5-day schedule from Monday to Friday
  • Fluency in English and German
  • Proven ability working with confidential data
  • Strong verbal and written communication skills
  • Strong organizational skills and the ability to multi-task
  • Demonstrated ability to work well in a collaborative environment
  • Experience helping to improve operations and deliver a great customer experience
  • Fantastic attention to detail and proven ability to effectively prioritize their workload
  • An appetite for continuous learning
  • EXPERIENCE ON THE FOLLOWING SYSTEMS WOULD BE AN ADVANTAGE:
  • Mac OS systems experience
  • Enterprise HR systems (Oracle, PeopleSoft, SAP, etc.)
  • Knowledge management systems experience
  • Using data and information to influence process improvement and change

 

Description

As the HR HelpLine Advisor, you will:

- Serve as a primary HR point of contact for all employee and manager enquiries regarding benefits, employee data, HR systems and pay for the countries we support

- Respond to employee inquiries through phone or email by accessing a variety of tools and knowledge bases

- Administer HR-related processes for internal customers, including data entry and support for Apple’s HRIS tool, Merlin

- Develop strong internal relationships across Human Resources and with internal process partners to better understand these functions

- Share and improve processes within the team and across Apple’s businesses,

- Record all enquiries and resolutions in a customer relationship management system using the defined way of working taught at HR HelpLine

- Analyze trends and report results, bringing findings and insights from our team to our businesses,

- Help make the HR HelpLine experience truly rewarding for customers.

 

Education & Experience

- HR Qualification/Degree or equivalent experience

Firmen- und Kontaktdaten

Firmenname
Apple
Ansprechpartner
Apply Online
Einsatzort
Cork
Co Cork
Irland

Art der Beschäftigung

Vollzeit

Weitere Informationen

Zeitraum der Beschäftigung
nach Vereinbarung